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Writer's pictureRay Chappell - CTSN

Carvana title trouble- selling cars customers can’t drive



KPRC 2 Investigates: Car dealer selling cars customers can’t drive


We know car buying can be a headache, but it’s been a nightmare for some customers dealing with one company. KPRC 2 Investigates is looking into a used car dealer selling cars customers can’t drive. The problem - they can’t get the vehicles registered because the dealer can’t provide the title or the permanent license plate.


Carvana car buying complaints


Carvana is still fairly new to the car dealer industry. The company’s only been in Texas since 2016. They promise no-haggle pricing and convenience and they’ll deliver your car right to your driveway. But over the past year and a half some customers say their car buying experience with Carvana has been nothing but a hassle and headache. 22-year-old Peyton Harden is happy with this 2018 Hyundai Elantra she purchased from Carvana in August of 2020, she just can’t drive it.


“She’s already been told once by a police officer not to be driving the car. It needed to be tagged. She had it for over a year,” said mom Jessica Boom.

--------- FULL STORY by KPRC-2 news Houston - https://www.click2houston.com/news/investigates/2021/11/29/kprc-2-investigates-car-dealer-selling-cars-customers-cant-drive/


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